Rio Tinto supply the metals and minerals that help the world to grow. Their major products are aluminium, copper, diamonds, thermal and metallurgical coal, uranium, gold, industrial minerals and iron ore.
Rio Tinto’s 67,000 people work in more than 40 countries across 6 continents. They are strongly represented in Australia and North America, and also have significant businesses in Asia, Europe, Africa and South America.
There was a need within the organisation for a secure, scalable business resilience tool that allows teams to work in a structured way through simple interactions during incidents. Global Security requested WiredThing to look at potential solutions for a business resilience and planning application - known as BRIMS. Rio wanted a partner, rather than just a company working for them. After discussions and meetings, it was decided that WiredThing would be just this and could continue the collaboration with many other projects. This project is phase one of what will be an ongoing project.
Working closely with Global Security and other departments within Rio Tinto, we set about understanding their current approaches and documentation. Our conversations revealed that there was a high level of expertise within the global organisation and that a prescriptive software solution was not going to be effective. Our proposal was to build a set of tools to assist the teams in what they currently do to ensure that the necessary notification, escalation and auditing processes were in place.
We developed a cloud based application that was device independent and globally accessible with a high level of security. Working on weekly iterations, we evolved the features based on feedback from experts within the organisation. Through reactive design we ensured that the software operated under the same principles as business resilience by accepting that parts will fail and building resilience into the application from the ground up rather than relying on infrastructure. This resulted in a robust platform that can be deployed within hours to any location.
After some extensive penetration and performance testing, the solution went live on time and we are happy to say that everyone from the Global Security team was happy and surprised at how much easier an agile approach to software solutions could be.
“Working with WiredThing to build our Business Resilience Management System was a truly refreshing experience. WiredThing worked with the Global Security team to understand our approach to handling business resilience and incident management. Our conversations focussed on the needs of the business rather than the software. This led to the software augmenting the skills and practices of our employees.
Throughout the project there were a number of challenges with cloud hosting selection, security and responsiveness - on every occasion WiredThing quickly understood, considered and proposed solutions that not only met the challenge but also brought added benefit to the solution.
WiredThing led us through a truly collaborative agile process working above and beyond our initial expectations to deliver on time and on budget.”Jason Jarrett - Chief Advisor - Business Resilience at Rio Tinto